The Authority considers complaints alleging misconduct or neglect of duty by the Police, or about Police practices, policies, and procedures affecting the complainant.
The Authority also considers incidents of death and serious injury caused by Police action. The Police have to inform IPOA about these incidents. The Authority can also investigate on its own motion.
How to Complain
You can make a complaint to the Authority online, in writing, by email or telephone.To make a complaint online, use our online complaints form. You can also download a complaints form to fill out and send in.
Other ways to raise complaints on policing include:
a)Phoning our Complaints Management Team on +254 792 532 626/627; +254 773 999 000; +254 772 333 000; +254 780 490 600/601 to make an oral complaint.
c)Writing a letter to the Independent Policing Oversight Authority, P. O Box 23035-00100, Nairobi, Kenya
d)Visiting a police station to make a complaint is also encouraged (it may be worth trying to resolve your complaint directly with the Police, but you are still entitled to make a complaint to IPOA).
e)Making a complaint to the Ombudsman.
Information to include in your Complaint
When you make a complaint, you’ll need to provide:
a)your name and contact details
b)details of the incident you want to complain of, including when it happened, what happened, and who was involved.
It is also helpful to provide:
a)the name or any other identifying details of the officer you want to complain about and any other relevant person (such as witnesses)
b)any relevant evidence such as photographs or doctors’ reports.